npower to the people… Playing electricity companies at their own game – and winning
The revelation last month that between them energy companies are sitting on £400 million belonging to 3.5 million customers incensed me. How dare these companies sit on our money – earning interest on it – when we switch providers.
We pay our bill by monthly direct debit so our previous supplier npower could have paid the £135 we were in credit with them when we switched providers in back in November straight back to us. But this unbelievably inept company decided to send us a bill letter instead – DESPITE the fact we were in credit with them. There is no justification for them withholding our money or that of anyone else.
So I thought I’d play npower at their own game – and I sent them a late payment charge bill, giving them seven days to pay…. here’s what happened next:
npower’s letter to me:
My email to npower:
The letters I attached:
My late payment fee bill:
Following up a week later:
Later the same day…
And a week later we had our money back – and the Late Payment Charge PAID IN FULL.
You can download an editable version of my Late Payment Charge letter here. I haven’t included people’s personal email addresses on here, but Google is very easy to use!
Good luck – and do let me know how you get on.
Article (c) Steve Clark 2014. All rights reserved.